The upside of outside: How BPO spells staffing success for logistics and trucking

You could say logistics and trucking are fueled by alphabet soup, yet here’s another key acronym for your lexicon: BPO. It stands for Business Process Outsourcing and it can pack a powerful punch to kick your operation up a gear.

It’s not new-- BPO practically remade global manufacturing once that industry began embracing outsourcing, starting back in the 1970s. For service industries, the whole point of outsourcing business processes is to hand off expensive and time-consuming back-office functions to an outside firm that has the expertise and staffing in place to complete these tasks correctly and cost-effectively.

The beauty of outsourcing functions to a specialized BPO firm, like Haulmate, is that it frees you to focus more sharply on high-level activities that go beyond the mundane to ensure your business performance stands out in the crowded market for freight solutions. Haulmate staff operate exactly as an internal team does.

Stop scrambling

Think about it. Instead of repeatedly scrambling for day, night, and weekend staff, allocating valuable resources to find, train, and retain all the back-office workers you may need, turn to a firm that can put professionally trained staff to work for you exactly when you need them, 24/7. Just like your trucks and drivers roll.

Processes that can be outsourced range from data entry, scheduling, and freight tracking all the way to billing, accounting, and even sales and lead generation. You want to partner with a BPO provider with deep experience in your line of work. For example, Haulmate is built on a foundation of years of work in trucking, freight, and managing logistics. 

Your BPO expert should employ staffers who clearly communicate across all time zones. You should also expect pristine records and images. For example, Haulmate staff utilizes your current Standard Operating Procedures (SOPs) and TMS systems, which provides you with the real-time data.

A BPO firm makes sure that freight is on schedule and that any delays are escalated and communicated properly to the correct party. Accountability in every direction should be the watchword. Haulmate staffers communicate with you as you prefer, whether via phone, text, or email. Haulmate features a built-in escalation program so that we can reach out the moment an issue arises.

Billing and accounting should be carried out expertly. The Haulmate team is trained in advanced strategies that increase the rate at which your invoices are paid. Likewise, our accounting team is skilled at properly collecting and verifying PODs, BOLs, Lumper receipts, etc. To ensure confidentiality, we deploy data security with 24/7 real-time monitoring and alerts.

Your game, your team

What specific services you need and when and for how long you need them should be up to you. On top of that, when you factor in the impact of busy seasons, growth spurts, and other upswings, the time and cost invested to ramp up top talent repeatedly can become monumental.

Flip that script. Haulmate puts into play a team that adds value from the get-go. A team that will break any bottleneck and work to optimize your turnaround. You’ll get more done without physically expanding operations.

As industry insiders, right down to experience behind the wheel, we get that your supply chain needs may fluctuate. That’s why Haulmate doesn’t require a long-term contract. Subscribe to save and scale your selected services up or down in concert with your growth.

Haulmate is also flexible in that if you plan to use our services on an ongoing basis, we’ll assign you a dedicated account manager. If you’d rather turn to us just for the short-term, we’re just as dedicated. And you can reach out to our team at any time.

Drink the soup. It’s good for your business, today and down the road. Got questions on how to roll ahead with BPO, reach out to Haulmate. We’re here, like you, 24/7.